Privacy Policy
Updated on the 11th of September, 2023
This is a policy regulating how Palats Technology AB, corp. id. no 559301-8400 processes personal data. Palats complies with all applicable laws concerning privacy and data protection, including but not limited to the general data protection regulation (EU) 2016/ 679. When you create an account with us, alternatively when you sign up for our newsletter or other marketing communication from us, you also consent to the processing of your personal data in accordance with this policy. You can withdraw your consent at any time, as a whole or in part, by contacting us. For any questions or concerns, reach us at info@palats.io
1. Which Personal Data Do We Collect and Process?
We collect personal information relating to you (“Personal Information”) as follows:
1.1 Personal Information You Provide:
We collect Personal Information if you create an account to use our Services or communicate with us as follows:
- Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, “Account Information”).
- User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
- Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).
1.2 Personal Information We Receive Automatically From Your Use of the Services:
When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):
- Log Data: Information that your browser automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our website.
- Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
- Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
- Cookies: We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
- Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
2. How Do We Store the Personal Data We Collect?
We may transfer to or share your personal data with our suppliers and subcontractors who help us provide the Service to you and to manage our daily operations. Our suppliers and subcontractors are not authorized by us to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements and GDPR.
3. For which Purposes Do We Use the Personal Data We Collect?
We process your personal data for the following purposes:
1. Establish and administer customer relationships
a. Find and communicate with contact persons (including contact persons at customers’ collaboration partners which have been invited to our platform)
b. Create a demo account for potential customers, to be used by a physical person
c. Create a customer account if the customer signs up for an account d. Onboard customers, including adding users, customer dialogues etc. e. Provide our services, including when customers add other users when customers add email addresses intended to receive communication such as automatic reports etc.
f. Provide support
g. Manage invoicing and accounting
h. Facilitate our customer relationship in other ways.
2. General marketing purposes
a. Sending offers and marketing material to existing and potential customers. However, we never transfer your personal data to a third party for marketing purposes, and you have the option to opt-out from receiving marketing communication from us at any time.
b. Sending newsletters and/or other marketing communications to customers and persons who have signed up to receive such communication from us. However, we never transfer your personal data to a third party for marketing purposes, and you have the option to opt-out from receiving such communication from us at any time. 3. Statistical purposes & further development
a. Statistical analysis
b. To further develop our products, services and offerings
c. To improve our support services
4. Legal grounds for processing
We process personal data based on our legitimate interests and based on consent.
Specifically, our processing of personal data for the purposes of establishing and administering customer relationships (point 1. above) is based on our legitimate interests. Our processing of personal data for general marketing purposes (point 2.a. above) is also based on our legitimate interests, but, in the case of newsletters etc. (point 2.b. above), our processing is based on consent. Our processing of personal data for statistical purposes & further development (point 3. above) is based on our legitimate interests.
Furthermore, we process personal data as required by law (e.g. for accounting purposes).
5. How Long Do We Store the Personal Data We Collect?
For customers, we store the personal data during the time which the customer relation is active and one year thereafter, unless the customer has requested deletion of the personal data before that point in time. We store email for subscribers to our newsletters and other marketing communication for the time period during which the subscription is active. If you have opted out of receiving newsletters and marketing communication, we store information about such opt-out for the sole purpose of ensuring that we do not send you such communication which you do not wish to receive. Additionally, we may store the personal data for a longer time period as required by mandatory applicable law.
6. Transfer of Personal Data
In connection with the services we provide, we need to transfer personal data to third parties, and in such cases, we always enter into a data processing agreement with the data processor. In case we transfer personal data outside the EU, such transfers are made under the EU-US Privacy Shield or under the EU’s standard contractual clauses.
7. Your Rights
You have the right to request information about which personal data we have collected about you and the right to request that these shall be corrected or destroyed, or that the processing shall be restricted. You also have a right to data portability.
To the extent that the processing is based on consent, you can withdraw your consent at any time, as a whole or in part.
Please contact info@palats.io for all such matters.
You also have the right to lodge a complaint with the applicable data protection authority: Integritetsskyddsmyndigheten